Terms and Conditions

Price

All prices are net prices. There are no hidden packing or handling charges. Only shipping charges apply (see shipping charges). The ordered items are shipped upon receipt of your payment. Local customs taxes may apply in some countries.

Quality

EVERY BOX IS OPENED AND CHECKED BEFORE SHIPPING.Quality complaints are accepted within 5 days after receipt of the goods. In case of apparent defects, the defective parts will be replaced, subject to verification of the alleged defects.

Shipping charges

All cigars are shipped in neutral boxes with no label. Shipping charges are flat rates from the Swiss post. The shipping is free for all order above USD 100.

WE DO NOT SHIP CUBAN CIGARS TO THE UNITED STATES. We do not ship tobacco to France, to French overseas territories and Belgium.

Quantity

There is no minimum order.

Delivery time & Refund policy

For Switzerland :

A. Shipping & delivery: postal shipment within 48 hours - as long as the merchandise is in stock - upon receipt of payment. For express orders, delivery is made the next day, provided that the order was placed before 4pm (and that the merchandise is in stock).

B. Refund policy: if the merchandise is not delivered within 5 days, we will initiate a detailed enquiry with the Post.

- If the parcel is lost, we will return the merchandise or refund the money within 5 days, using the same method of payment used for the order.

- If the parcel is returned to us, we will send back the goods or we will proceed to the refund within 5 days, with the same method of payment used at the time of the order.

For the international :

A. Shipping & delivery: postal shipment within 48 hours - as long as the merchandise is in stock - upon receipt of payment. The merchandise is delivered within 10 to 20 days, depending on the destination country.

B. Refund policy: If the merchandise is not delivered within 30 days, we launch a detailed inquiry with the Post.

- If the parcel is identified and returned to us, we will send the merchandise back or proceed to a refund within 5 days, using the same method of payment used when the order was placed.

- If the parcel cannot be found after 8 weeks: we will send the merchandise back or reimburse you within 5 days, using the same method of payment used for the order.

Customer's responsibility

Responsibility for the items is transfered to the customer after the delivery slip has been signed, even if delivery took place in a different place than the usual delivery place. Customs taxes may apply in some countries. The customer assumes all responsibilities for payments of duties and taxes. You agree to accept your package and pay the customs fees. If you refuse, we will deduct the actual shipping costs from the refund.

Export Control

You agree to comply with all export control laws. You warrant that you are not located in, under the control of, or a national or resident or any country to which the export of the products is prohibited by applicable export control laws. We DO NOT sell cuban cigars to USA & US residents.

Delay in withdrawal/pre-payment

In case the customer does not withdraw/accept the goods within 30 days, Thecigar.com reserves the right to terminate the contract and to claim damages for failure on the customer's part to respect the contract. Thecigar.com has the right to chose between the reimbursement of 25% of the amount of the invoice or the real amount of the damage undergone. This provision shall not apply in cases where neither the customer nor Thecigar.com's responsibility is involved (ex.: if goods get lost by postal services).